BT is looking to snap up a mobile operator in the next few years, and rumours suggest it’s either going to be EE or O2. Right now, the rumours are favouring the former, after BT announced that it is entering exclusive negotiation talks with EE ahead of a buyout for £12.5 billion.
Whether you’re an EE customer or not right now, there’s a reason to be concerned about this buyout. For starters, BT has a record for winning worst customer service awards.
In 2008, BT won the coveted Wooden Spoon Awards coming first for worst customer service from This is Money. In 2009, BT was ranked the worst technology company for customer service by OnePoll. In 2013, BT was voted the worst value home phone provider by Which?, and in early 2014, BT won the Wooden Spoon Awards AGAIN for worst customer service from This is Money.
“The fact that BT has a 0.5/5 star rating on TrustPilot says it all”
BT’s record for customer service is simply appalling. There are forums dating back almost a decade telling consumers to stay away from this company, and yet they’re still at it. Take this forum post, for example – it’s a great showcase of the lengths BT will go to keep a customer’s money and not provide a fair and honest service. It’s frankly ridiculous.
And the fact that BT has a 0.5/5 star rating on TrustPilot says it all.
But BT’s shoddy record for customer service is only half the problem – EE is hardly fantastic either. EE has a 0.6/5 star rating on TrustPilot and in mid-2014 The Telegraph ran a story about EE letting down its most loyal customers. Statistics by Ofcom showed that from October 2011 to December 2013, Orange and T-Mobile (EE) consistently received more complaints than any other telecommunications provider, with the exception of nine months during 2012 when Three received the most. What an awful, awful record to have.
When you consider that BT – hands-down the worst technology company for customer service – is entering exclusive negotiation talks with EE – another awful technology company – ahead of a buyout, you can only imagine what’s coming: a s*** storm for customers who just want to be dealt with professionally and their matter to be solved satisfactorily.
BT buying EE would be a disaster for consumers. If the buyout goes through, switch as soon as you can…
…or risk certain doom.